Terms of Service

These Terms of Service describe the rules that apply when you access or use the lbsup website, submit forms, read resources, view demos, or communicate with lbsup through the website.

lbsup provides information about a hybrid Virtual Front Desk service for small and mid-sized businesses in the United States. These Terms govern use of the public website only unless a separate written agreement says otherwise.

If your business becomes an lbsup client, the actual services, fees, responsibilities, confidentiality obligations, data handling terms, and service scope should be governed by a separate written agreement between lbsup and the client.

By using the website, submitting a form, or accessing public lbsup resources, you agree to these Terms. If you do not agree, you should not use the website or submit information through it.

You may use the website to learn about lbsup, review service information, read public resources, view the visual demo, submit a business application, submit a contact inquiry, or apply for an open role.

You are responsible for using the website in a lawful, accurate, and appropriate manner. You may not use the website in a way that interferes with its operation or violates the rights of lbsup or others.

The lbsup website is intended for business users, business contacts, employment candidates, and other adults interested in lbsup. The website is not directed to children and should not be used by anyone who is not legally able to agree to these Terms.

The website describes lbsup's service model, possible workflows, example use cases, and general operational support categories. Website content is informational and does not create a customer relationship, service obligation, employment relationship, partnership, agency relationship, or other formal relationship with lbsup.

No service relationship is formed unless lbsup and the client enter into a separate written agreement or another process approved by lbsup.

Submitting a business application helps lbsup review service fit, workflow needs, approximate volume, communication channels, tools, coverage expectations, and potential next steps.

Submitting an application does not guarantee approval, onboarding, pricing, availability, response time, or any particular service outcome. lbsup may accept, decline, pause, or request more information about an application at its discretion.

Any pricing discussed through the website or follow-up communications is custom and may depend on message volume, tools, workflow complexity, coverage hours, response expectations, reporting needs, onboarding requirements, and other operational factors.

When you submit information through a form, you represent that the information is accurate to the best of your knowledge and that you have the right to provide it.

You should not submit confidential, regulated, highly sensitive, or third-party information through public website forms unless lbsup specifically requests it through an appropriate process.

lbsup may use submitted information to respond to inquiries, review service applications, evaluate candidates, communicate next steps, maintain business records, and operate the website, as described in the Privacy Policy.

The careers section allows candidates to apply for lbsup roles, including the Customer Support Representative role. Submitting a career application does not guarantee an interview, offer, employment, or any specific hiring outcome.

lbsup may review applications, conduct written communication screening, schedule interviews, request additional information, or stop considering a candidate at any point consistent with applicable law and hiring needs.

Employment-related terms, if any, would be provided separately and are not created by these website Terms.

The website may include visual demos, workflow examples, blog posts, guides, and other public resources. These materials are provided for general informational purposes only.

The demo is a prepared visual simulation. It is not a live AI system, does not process real customer data, and does not guarantee that any actual client workflow will operate in the same way.

Resources and examples should not be treated as legal, financial, medical, regulatory, employment, or other professional advice for a specific situation.

lbsup's website content does not provide legal, medical, financial, insurance, accounting, tax, employment, regulatory, or other licensed professional advice. Businesses should consult qualified professionals for advice specific to their industry, obligations, customers, and operations.

You may not misuse the website or attempt to access it in an unauthorized way. Prohibited conduct includes submitting false or misleading information, impersonating another person or business, interfering with website security or operation, scraping or harvesting data without permission, attempting unauthorized access, introducing malicious code, or using the website for unlawful or abusive purposes.

You may not use website forms to send spam, phishing messages, malware, unlawful content, or content that infringes another person's rights.

The website, including its text, layout, design, graphics, resources, visual demos, components, brand elements, and other materials, is owned by lbsup or used with permission, unless otherwise stated.

You may view the website for your own informational or business evaluation purposes. You may not copy, reproduce, modify, distribute, publicly display, commercially exploit, or create derivative works from website materials without written permission from lbsup, except as allowed by applicable law.

The lbsup name, brand, and related marks may not be used in a way that suggests endorsement, partnership, sponsorship, employment, or authorization without written permission from lbsup.

The website may link to third-party websites, tools, platforms, or services. lbsup does not control those third-party services and is not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party services is governed by the terms and policies of those third parties.

By submitting a form or contacting lbsup, you authorize lbsup to respond using the contact information you provide. Communications may relate to your inquiry, application, service fit, hiring process, or other request. You are responsible for ensuring that your contact information is accurate and that you are authorized to receive communications at that address.

lbsup may update, suspend, remove, restrict, or discontinue any part of the website at any time. lbsup does not guarantee that the website will be uninterrupted, error-free, secure, or available at all times.

To the extent permitted by applicable law, the website and its content are provided on an as-is and as-available basis. lbsup disclaims warranties of any kind related to the website, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.

Some jurisdictions do not allow certain warranty limitations, so some of this language may not apply in the same way to every user.

To the extent permitted by applicable law, lbsup and its owners, employees, contractors, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill arising from or related to use of the website.

Any limitation of liability for an actual client relationship should be addressed in a separate written agreement. This website limitation language should be reviewed by qualified legal counsel before production use.

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, costs, or expenses arising from your misuse of the website, violation of these Terms, unlawful submissions, or infringement of another person's rights. This provision should be reviewed by legal counsel before production use.

Use of the website and submission of information are also governed by the lbsup Privacy Policy. Candidate information is also addressed in the Candidate Privacy Notice.

lbsup may update these Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of the website after changes are posted means the updated Terms apply to future use.

These Terms are intended for a United States-focused website. The governing law, venue, dispute resolution, arbitration, class action waiver, and similar provisions should be selected and reviewed with qualified legal counsel before production use.

Questions about these Terms may be submitted through the lbsup contact page.