lbsup

Demo

See a request become handled work.

Tap a prepared scenario and watch how lbsup classifies, responds, updates CRM, and assigns the next action.

Visual simulation

Tap through a handled request.

Choose a prepared scenario and watch the workflow move from message to CRM update.

Choose scenario

Medium prioritySupport ticket

Customer message

Sarah

Hi, I submitted a request yesterday but have not received an update. Can someone check the status?

Workflow

Step-by-step handling.

1/5

Message received

Customer request is captured in the queue.

Classified

Type, urgency, and next action are assigned.

Response prepared

Approved response language is drafted.

CRM updated

Record fields, notes, and status are refreshed.

Next action assigned

Follow-up, escalation, or owner review is queued.

CRM / ticket record

Request status check

Awaiting classification

Owner

Pending

Queue

Customer support

Details

The response draft appears once the request type, priority, and next action are clear.

Customer status

Pending

Ticket status

Pending

Internal notes appear after the CRM update step.

The next action is assigned after the workflow reaches the final step.

Custom workflow

Build this around your real queues.

Share your channels, ticket flow, CRM setup, and escalation rules.

Apply for a Custom Workflow
Apply for Workflow